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Question

Dec. 18,2017 22:29

Asked by Mr. CHINHEE PARK ( Korea, Republic of )

Ticket Issue: Thanks for your service!

My traveling date is Dec 21~Dec25, 2017.
However, today (Dec 18,2017) I got an email from your company about the verification for the ticket.
May I ask why I need to verify the tickets?
Because I had paid Sep 30,2017 via Credit Card. Is it not successfully paid?

I would like to know the reason why I need to submit Credit Card copy and passport copy because I am the one of passengers who booked the flight.
I need to start traveling on Dec 21 whose date is very soon that is what it is so urgent and important to me.

Would you let me know why I need to submit the copies?

Please kindly help me understand and reply as earlier as possible.

Looking forwards to your reply soon,

Kind regards,

CHINHEE PARK

Source: China Flights

Answers (1)

Dec. 19,2017 09:33

Answered by Ms.Maggie (China)

Kindly remind you that to protect the card holder's interest when the total amount is over 3000rmb we need the copies to verify the payment according to the bank's policy .
Thank you for your kind understanding and cooperation .

Answers (2)

Dec. 19,2017 09:34

Answered by Ms.Maggie (China)

Dear Customer ,
Thank you for your inquiry .
Kindly remind you that to protect the card holder's interest when the total amount is over 3000rmb we need the copies to verify the payment according to the bank's policy .
Thank you for your kind understanding and cooperation .

Maggie from CYTS

Answers (3)

Dec. 19,2017 12:58

Answered by Mr.CHINHEE PARK (Korea, Republic of)

Thanks for your reply!

Although you explain it, I am afraid that it is very sensitive and privacy matter.

May I ask if I don’t submit the copies, what will be happened?

I need to start traveling on Dec 19, 2017 that is the day after tomorrow early morning.

Although submitted, Is it possible to take a flight then?

Looking forward to your reply soon!

Kind regards,

CHINHEE PARK

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